Job Title: Information Systems Assistant - End-User IT Support Software/Hardware
Job ID:    R23-37
Location:    Rockefeller College
Full/Part Time:     Full time

The Professional Development Program (PDP) of the University at Albany’s Rockefeller College seeks a service-minded individual who is committed to performing high-quality work to fill  an End-User IT Support Software/Hardware position located in Albany, NY.

DESCRIPTION OF DUTIES:
The End-User IT Support Software/Hardware is responsible for assisting in the management of a PC-based network in a medium-sized educational environment, maintaining of inventory records, and for providing user support for hardware and software issues. This position is also responsible for troubleshooting computer-related problems, installing and resolving questions regarding hardware and software, and maintaining databases, records of upgrades, installations, and resolutions to computer issues/problems.  Responsibilities include, but are not limited to:
⦁    Assist in the installation, maintenance, and backup of a PC-based network.        
⦁    Install and configure microcomputer hardware, workstation operating systems, network software and application software; repair, test, and replace computers and peripherals in a network environment.
⦁    Provide user support.
⦁    Maintain hardware and software inventory databases and other databases as assigned; prepare reports and research new technologies as needed.
⦁    Perform other duties as assigned to meet contract requirements.

MINIMUM QUALIFICATIONS:
1.    Bachelor’s degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization in a related field;
2.    Experience in hardware installation, repair, and maintenance;
3.    Experience in end-user support;
4.    Demonstrated experience with network hardware and software technology, Microsoft Windows troubleshooting, anti-virus software and Microsoft Office products;
5.    Good organizational skills, strong attention to detail, and excellent communication skills;
6.    Applicants must address in their applications their abilities to work with a culturally diverse population;
7.    Ability to lift and transport equipment up to 40 lbs.

PREFERRED QUALIFICATONS:
1.    Three to five years’ experience supporting servers and troubleshooting communications on a Microsoft
Windows-based network;
2.    Three to five years’ experience providing end-user support;
3.    Demonstrated experience providing software training and/or documentation.

COMPENSATION: Salary is expected to  be $60,000-$63,178 annually.

FLSA: -Exempt

BENEFITS:  The Research Foundation for The State University of New York offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. Please see the RF Benefits Flyer for more information.

HOW TO APPLY:
Persons interested in the above position should submit a resume, three work-related references, along with a letter of application.
To apply go to  http://rfhr.interviewexchange.com/jobofferdetails.jsp?JOBID=163320.
Applicants may also visit our website at www.pdp.albany.edu for more information.

CLOSING DATE: Review of applications will begin immediately and continue until the position is filled. 

EQUAL EMPLOYMENT OPPORTUNITY:
As an Equal Opportunity / Affirmative Action employer, the Research Foundation will not discriminate in its employment practices due to an applicant’s race, color, religion, sex,  (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.