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Training Program Coordinator

Thursday, June 17, 2021 12:52 PM | Anonymous

Job Title: Training Program Coordinator
Job ID:  
Location:    Rockefeller College
Full/Part Time:     Full time

The Professional Development Program (PDP) of the University at Albany’s Rockefeller College seeks a service-minded individual who is committed to performing high-quality work to fill a Training Program Coordinator position within PDP’s Child Support Training and Outreach Project in Albany, NY.

Duties include but are not limited to: Oversee completion of project deliverables for the Child Support Training and Outreach Project (CSTOP) within the Division of Child Support Services (DCSS) and the Office of Temporary and Disability Assistance (OTDA); keep abreast of latest trends and established best practices in the field of job training; workplace learning and work performance support; training design, curriculum development and training delivery; conduct research and attend training as needed to stay current on emerging training delivery methods, technologies and tools; oversee and assist with conduct of project work from concept to completion including assessing and analyzing needs; identify training solutions based on desired outcomes, resources, and a geographically dispersed audience; develop and implement program/training plans, curriculum, and other activities; evaluate outcomes; prioritize project work; assign staff/project teams and leadership roles; oversee scheduling of activities; development and maintenance of protocols and standards for all training and resource materials produced by CSTOP; oversee use of sponsor’s learning management systems as related to child support and project staff access to required training; work with project and OTDA staff to develop and implement outreach and marketing strategies; monitor evaluation results; oversee the maintenance of a project-based document sharing/workflow management system (SharePoint site) as well as other project resources including equipment, software, library of trainer resources and project supplies; serve as liaison to DCSS program staff; supervise field-based project staff. Perform other duties as assigned to meet contract requirements.  


  • Bachelor’s degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization.
  • Minimum of five years of experience in design, development, and delivery of adult training programs that utilize both classroom-based and live, remote technology-based training delivery methods.
  • Working knowledge of adult learning theory and instructional design process.
  • Minimum two years of supervisory experience including coaching and managing project teams, motivating, and developing skills of individual staff, and assessing performance.
  • Proficiency with group process and facilitation skills.
  • Proficiency with managing project activities from conception to completion including timelines, assignments, progress monitoring, implementation, assessment.
  • Ability to prioritize, incorporate new assignments into the workflow and work in a busy environment.
  • Computer proficiency including electronic mail, calendar, document sharing, document templates, project planning, presentation and remote delivery tools preferably MS Outlook, SharePoint, Word, Excel, PowerPoint and Webex.
  • Excellent communication (in particular, reading with attention to detail, writing, listening, and speaking), interpersonal and problem-solving skills.
  • Ability to work with a culturally diverse population.
  • Strong team and customer orientation.
  • Ability to travel statewide, including travel to areas that may not be served by public transportation, and to work variable hours.

Master’s degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization.
Experience with Child Support or other NYS social service/public welfare programs
Experience with other computer tools such as HTML, Camtasia or other video capture tools, RoboHelp or other authoring tools, Survey Monkey or other survey tools.
Experience conducting needs or job task analysis, or user requirements.
Experience working with subject matter experts to gather content.
Experience with developing training for using an automated case and account data management system.
Experience working with external customers.
Experience completing and managing work in a remote environment including supervising staff.
Experience with technical writing, website design, video development.

COMPENSATION: Salary is expected to be in the Low $70s 

FLSA: -Exempt

BENEFITS:  The Research Foundation for The State University of New York, offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. The University at Albany offers a variety of performing arts, world class libraries, and competitive sporting events.

Persons interested in the above position should submit a resume, three work-related references, along with a letter of application that explains your ability and interest in meeting the requirements of this position.  Those selected for an interview will be asked to provide two writing samples for which the applicant was the primary author.

To apply go to   http://rfhr.interviewexchange.com/jobofferdetails.jsp?JOBID=132266
Applicants may also visit our website at www.pdp.albany.edufor more information.

CLOSING DATE: Review of applications will begin immediately and continue until the position is filled. 

EQUAL EMPLOYMENT OPPORTUNITY: As an Equal Opportunity / Affirmative Action employer, the Research Foundation will not discriminate in its employment practices due to an applicant’s race, color, religion, sex,  (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.



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