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The Prior Learning Path at SUNY Oswego-Presenter: Jill Pippin

SUNY Oswego used to offer portfolio assessment of prior learning… unfortunately it was too difficult for students to earn credit, so it was discontinued. Over the past 2 years, SUNY Oswego has re-examined the practice of granting credit for prior learning as a way to be adult and non-traditional student friendly. This session will review the collaborative approach taken to enhance prior learning offerings including researching best practices, garnering leadership support, establishing a cross-campus task force, crafting of a formal policy enabling the college to expand PLA methods, and engaging faculty and staff for full-campus buy-in and promotion to students.

Chassix Automotive and The BEST Center Partner for an Innovative "Mechanical Inspection Certificate Program"          Presenter: John McGowan

In a fast-changing, technologically savvy world, staying abreast of mechanical innovations while working a regular schedule is forever a challenge. A recent partnership between Chassix Automotive, Inc. and The BEST Center of Genesee Community College provided a unique training program which provided eight Chassix employees the opportunity to enhance their skills and advance their knowledge and add company contribution while maintaining their weekly schedule. We look forward to you attending this presentation and learning more about this innovative and exciting training initiative which eight employees earned GCC academic credit hours towards the Computer and Drafting Design Program and completing a three credit (EGR117) Engineering Blueprint Reading course.

Banner Tips and Tricks for Continuing Education  and using SDE                                      Moderator: David Kohn

We've called up your Banner colleagues and shook them down to provide tips and tricks on using Banner more efficiently. Through demonstration, we'll cover some basics and also take it a step further and discuss some more advanced, yet important topics.

Using Data to Implement and Assess Culture–Shifting Practices                                Presenter: Karen Schuhle-William

This session will give you ideas on using data to provide a more quantitative approach to program planning, decision making assessment, and compelling others to change their practices toward positive outcomes.

Evaluating Instructional Quality           Presenter: Jennifer Mendez

Instructors are an integral part of job training programs to prepare students to enter the workforce. They are able to bring insight on current trends and issues, the environment of the workplace and opportunities available. Although they bring years of real-world experience, they may need guidance in lesson strategies and delivery. Yearly observations and evaluations are conducted to assess their instructional quality. Instructor observations are critical to assess teaching methodology, classroom management and student engagement.

Dealing with Difficult Clients                 Presenter: Brad Rappaport

In Continuing Education, an important part of our job is customer service management. We all have stories of difficult clients or conflicts in our offices that we handled for better, or for worse. This presentation is intended to discuss examples of difficult clients we see and managerial issues we have in the workplace and how to best address them. We will also discuss overall customer service theory that we can use in all facets of our workplace. Topics covered include addressing anger and frustration among self, staff, and students, and how to focus on problem-solving to the exclusion of blame. This will be an informal lecture-style format open to participation by group members in forms of questions, role-playing, and group discussion. 


Educational advising and placement for veterans and others at risk for homelessness  Presenter: Ralph Dickinson 

CUNY’s Office of Continuing Education & Workforce Programs recently completed the first year of a ten-year contract with New York City’s Human Resources Administration to provide permanent housing with supportive services to over 120 formerly homeless veterans and community members at risk for homelessness in Hollis, Queens. CUNY provides education and employment advising and placement, as well as oversite of the contract, which includes subcontracting a non-profit organization that provides property management, clinical support and benefits counseling. We have learned a lot in this first year that can be applied to providing educational advising and placement to students with mental health and behavioral health issues and histories of homelessness and incarceration.

Adding Analytics to the Marketing Mix    Presenter: Lisa Philipson

As email marketing efforts continue to explode across all industries, continuing education departments have the ability to effectively target customers to grow revenue and increase registrations.  Utilizing data that is collected through the normal registration process, we are able to send emails to past customers and promote upcoming programs and classes based on interest, age, and geographic area.  By developing an email marketing plan -- one that includes putting together an email schedule, creating an email template, and implementing ways to grow an email list -- continuing education departments can find greater success.

Moving to a MOOC: A Case Study of a Stem Professional Training                      Presenters: Katherina Bendz Searing & Brandon Murphy 

SUNY ESF has recently formed the ESF Open Academy to enhance our efforts and offerings in online programs, in additional to our work in professional, pre-collegiate, and public  education. While the primary focus for the Open Academy is credit programs, over the last several years we have run a number of online non-credit CE programs including Manufacturing Skill Standards Council (MSSC) Certified Production Technician  and Green Production Certification programs, and non-credit coursework structured along similar lines to credit bearing courses using Blackboard LMS. As part of our expanding Open Academy efforts, we are transitioning a long-standing on-campus Solar Photovoltaic Installation and Maintenance training inro a Massive Open Online Course (MOOC) to be offered on the Coursera platform. We will explore the opportunities presented by this transition, the logistical challenges of adapting to the MOOC medium, and how the same process might benefit other continuing education programs. 

Work Life Balance- From Thriving to Surviving  Presenter: Deborah J Cabral 

If you're struggling to balance the responsibilities of work and home and still find time for yourself, this workshop is for you! We'll cover the benefits of a healthy balance, signs of a health imbalance, time management tips, goal setting, stress management and more . You'll walk away motivated to make positive changes in your life!

Brochure & Worksheet

Diagnosing Excellence in Continuing Education  Presenter: Kimberly Kendall

As leaders of diverse and varied programming, we often struggle to find common measures that can be used across the board to define quality within continuing education. Learn about the “UPCEA Hallmarks of Excellence in Professional and Continuing Education” report and brainstorm how to use the 7 pillars to measure progress of your continuing education department.

Intentional Planning for “HOTS” and Increased Student Results                                             Dr. Gloria Morgan

This workshop is designed to provide participants with tools that will enhance their classroom delivery of content and increase student learning. Through small group and large group interactions, we will explore the meaning and application of Bloom’s Taxonomy as it applies to Higher Order Thinking Skills (HOTS) and Mind Mapping. Strategies for creating learning (lesson) plans which involve the impactful engagement of adult students in reflection and evaluation, not just simple recall or regurgitation. Participants will be engaged in group interactions and personal reflection. Come prepared to “burn your brain”.

Thursday Continued

What is MicroCredentialing Anyway?   Presenter: Jill Pippin

Not sure what Micro-Credentialing is? Attend this presentation to understand one of the newest disruptions in higher ed and how it could be the next important role for continuing education units. Learn how SUNY is building resources to assist colleges as they create their own microcredentials, recognize them from other providers and otherwise integrate microcredentials into traditional college models. An excellent way to provide access to higher education for adult and non-traditional students, microcredentials could be the best way to show the value of continuing ed and get a seat at the table at your institution.

Applying a Logic Model Framework to Guide Evaluation of Continuing Education and Training Programs                              Presenter: Susan Gieryic

In recent years, the field of continuing adult education and training has been evolving and the evaluation of these programs is as important as ever. Creating and conducting an evaluation plan can sometimes seem intimidating. The purpose of this presentation is to provide an easy, step-by-step overview of how a logic model framework is created and used to evaluate continuing education and training programs. A logic model is an effective and comprehensive tool that can guide you in your efforts to create data-driven results. These results can assist you in making informed decisions and provide solid evidence regarding the effectiveness your programs.

Creating and Sustaining Synergistic Partnerships Through a Unique Dual Enrollment Model of Credit & Non-Credit Professional Development: Implementing a Pilot Certified Recovery Peer Advocate (CRPA) Program  Presenters: Lori Conkling, Jeffrey Chen, Dr. Andrea Salis, Sarah Nusbaum, Nadine Brown

Queensborough Community College, City University of New York, with the support of and in collaboration with the New York Alliance for Careers in Healthcare (NYACH), New York City Small Business Services, piloted two Certified Recovery Peer Advocate (CRPA) Programs in 2017, consisting of a 10-week program, with 35 hours of Non-Credit CRPA Training, and 45 hours for the three credit HE 104 “Addictions and Dependencies” course. CRPA Testing Review, Application and Job Placement, as well as wraparound, integrated support services, encompassed this highly-successful and unique program.

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